Returns & Exchanges

At FRAME, we want you to love your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. We strive to make the process as seamless as our silhouettes to ensure your complete satisfaction.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is submitted, download and print the prepaid shipping label provided via email.

• 3.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all designer tags remain attached, and affix the return label to the outside.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.