Frequently Asked Questions

Everything you need to know about your FRAME experience.

What is your shipping policy?

We offer complimentary standard shipping on all domestic orders over $150. Expedited shipping options are available at checkout for an additional fee.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. All items must be in their original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.

Which payment methods do you accept?

FRAME accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and installment options via Klarna.

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored silhouette.

Are your materials sustainably sourced?

We are committed to ethical fashion. A significant portion of our collection is crafted from organic cotton, recycled fibers, and produced in fair-trade certified facilities.

Can I track my order once it has shipped?

Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.